LaB Assessment
THE UL CUSTOMER SOLUTIONS/PRODUCT DESIGN TEAM CONDUCTED RESEARCH OVER THE COURSE OF 5 MONTHS TO DOCUMENT OPPORTUNITIES IN UL CUSTOMER’S ACCESSIBILITY TO LABORATORY DATA.
The team used various methodologies such as requirements analysis, customer phone interviews, data mining, and on-site contextual inquiries to gather and analyze data from current UL Customers. In addition to laboratory data, the team secondarily sought to expose gaps in UL's customer experience, taking advantage of face time with customers.
The following statements are the key takeaways from the research efforts:
» UL systems are outdated, forcing its customers to fall back on manual methods to share information with UL.
» Customers have a lack of awareness of project status, to the level that it can cause uncertainty and anxiety.
» Customers create internal documents to decode UL’s identification of requests, quotes, projects, and now ‘orders’ which require effort to manage.
» Invoices are produced irregularly, with differences in content and detail from one to another.
Global Market Access
Physical products need digital products to help manage their workflow as they are built and sold around the globe. We built a product that would help our clients do just that.
Motorola Customer Portal
Motorola Solutions needed to serve their customers better— meaning, they needed to provide a product that actually helped their customers navigate their physical and digital solutions.
Motorola Solutions E-Comm
Business to business sales is night and day from day to day e-commerce. We laid the bricks for a solution that would help Motorola Solutions assist their corporate clients with the plethora of products that were sold and needed to be managed on a larger scale.
